If your question is not answered here, email support@grenvillecapitals.com and we will answer in writing.
An email address you can receive a code at, and a photo of a government ID. There is no minimum opening deposit.
We are required to verify who holds an account before money can be withdrawn. Your ID is used for that check and for nothing else. We do not sell customer information.
Usually the same working day. If we need a clearer photo or a second document we will email you and say exactly what is missing.
No. We are not a chartered bank, and money held with us is not a government-insured bank deposit. It is worth understanding that before you decide how much to hold here.
From the deposits section of your dashboard. Choose the method, follow the instructions shown, and the deposit appears in your history as soon as it is confirmed.
Open transfers and choose whether the recipient is another Grenville Crest customer, an account at another bank, or international. Save the recipient and their details are filled in next time.
Money leaving Grenville Crest is held until it settles at the other end. Your available balance drops straight away so it always reflects what you can still spend.
Between our own accounts it is immediate. Out to another bank depends on that bank and the route. International takes longest. The status on the transaction is the accurate answer at any moment.
Once it has left us, no. While it is still pending, email us immediately and we will stop it if we still can.
It exchanges between your dollar balance and your bitcoin balance. It moves value between your own balances, so it does not change your total holding beyond the rate applied.
Apply from the cards section. You choose virtual or physical, debit or credit. Virtual cards work as soon as they are approved.
Freeze it from your dashboard. That takes effect immediately and does not need us. Then email us and we will review the transactions and issue a replacement.
Yes, from your account. You do not need to contact us.
With your email and password, plus a one-time code sent to your email. The code is needed every time.
Use the forgot-password link on the sign-in page. We email you a reset link. We cannot tell you your existing password because we do not store it in a readable form.
Never. Not by email, not by phone, not in any circumstance. Anyone who asks is not us. Our emails only ever come from an address ending @grenvillecapitals.com.
Freeze your cards, change your password, then email support@grenvillecapitals.com. We will freeze the account while we look into it.
Email support@grenvillecapitals.com. We answer in writing so you keep a record of what you were told.
No. Everything is done from your account or by email.