Email is the fastest way to reach us, and it leaves you with a record of what you were told.
For anything about your account — a transfer that has not arrived, a card, an identity check, a payment you do not recognise — email support@grenvillecapitals.com.
Include your account email. Never include your password, your PIN, or a one-time code. We will not ask you for any of those.
If you think someone else has access to your account: freeze your cards from the dashboard first, change your password, then email us. Freezing is instant and does not need to wait for a reply.
We operate online and do not run branches or a public counter, so there is nowhere to visit. Everything is done from your account or by email.
We will only ever email you from an address ending @grenvillecapitals.com. If a message asks you to move money somewhere urgent, treat it as suspicious and check with us first.